The agreement includes administration and purchase of parking control fees, complaint-management and appeals, ledger management, debt collection and purchase of the current debt portfolio. A number of employees will also be transferred from EuroPark to Arvato.
“We are very pleased that EuroPark have chosen to enter a long-term strategic collaboration with us, to ensure continuity and growth for EuroPark. At the same time we take over skilled employees from EuroPark. They know the business-critical services and processes, making sure that we have all the prerequisites for a long-term and good cooperation. This agreement is of great importance to our growth strategy and our objectives, where we invest considerably in parking,” says Karl Otto Aam, Country Manager for Arvato Financial Solutions Norway. “This agreement turns Arvato into the largest Business Process Outsourcing (BPO) supplier of services for the parking industry in Norway.”
«The agreement with Arvato gives us greater opportunity to focus on our core business» says Paul Cremers, Managing Director of EuroPark Norway. «A partnership with Arvato, the leader within invoice processing and debt collection in Europe, makes it easier for us to follow up on breaches of parking regulations and enforcement of control fees in an efficient manner. We have chosen Arvato due to their extensive experience in the parking industry.»
EuroPark is the largest player in parking in Norway and owned by APCOA Parking Holdings GmbH. APCOA Parking is the leading operator of parking facilities in Europe, and offers a complete range of services for the owners of parking facilities. With its European headquarters in Stuttgart, APCOA currently manages around 1.3 million parking spaces in more than 7,500 cities in 12 countries. APCOA operates and monitors car parks, park & control, debt collection and security. It is active in airport parking, city parking, fairs and events, shopping malls, hotels, hospitals and on-street parking.
Arvato Financial Solutions is a global provider of financial services, and part of the German Bertelsmann Group. The company provides professional outsourcing services (Finance BPO) focusing on cash flow in all phases of the customer lifecycle - from risk management to billing, sales of receivables and debt collection. The company has about 7,000 employees in 22 countries. Arvato handles around 10 000 customers, making the Europe's third largest provider of integrated financial solutions.